What We Do
We manage your computing and communications environment so you can focus on your mission.
Our wraparound services include everything you need to leave your technology headaches behind.
Service Desk
Great Support
If it plugs into the wall, call us first. We are your single point of contact for all technology needs. Our staff are on standby as your outsourced help desk. Whether it is a user unable to print, a workstation running slowly, or a business-specific application crashing, we are there to help. Our goal is to answer every call and engage every issue in real-time with your staff.
Proactive Monitoring
Network Operations
This is what we do in the background, 24 hours a day, 365 days a year. ACELA intensively monitors thousands of networks, servers, workstations, applications, and other internet-connected devices. Our responsibility is to mitigate hardware and software issues before they become noticeable by users. Examples are: Security events such as hack attempts or exposure to malware, a failed update or backup, or disc space filling up quickly. We receive monitoring alerts in real time, to get ahead of problems before they impact your work.
Network Engineering
Technical Heavy Lifting
In addition to years of hands-on problem solving experience, ACELA’s network engineers all have university degrees in IT, Electrical Engineering and Management. These veterans are the escalation point for critical issues, complex problems, and design work.
Service Delivery Team
Aligning Words With Actions
Each team is headed up by a firm partner who is responsible for resources, tickets, projects, and ultimately your satisfaction. This person is your point of contact to ensure all your IT need are met.
How We Do It
An Approach with You in Mind
What we do is common in every modern business, but how we do it is unique. ACELA’s approach is designed with you in mind. Our Service Delivery Teams each work with a very small number of clients organized by business requirements. This allows us to become intimately knowledgeable with your network and user needs, which results in prompt engagement and issue resolution for you and your team.
When you contact ACELA, you will be familiar with the person who is helping you, and that person will be familiar with your organization.
Our user-centric approach provides ‘concierge’ feel for you and your users. We want you to know and trust the engineers that are part of your outsourced team!